Privacy Policy

This Privacy Policy applies to the Crossgates and Rothwell Chiropractic Clinics website. The Crossgates and Rothwell Chiropractic Clinics website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Crossgates and Rothwell Chiropractic Clinics is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit.

We believe that transparency is the key to any healthy relationship. At Crossgates and Rothwell Chiropractic Clinics, we’re all about healthy. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Privacy Policy

28 Station Road, LS15 7JY.
Crossgates Chiropractic Clinic is the
trading name for Spine for life ltd Co No 5711084.
Telephone 0113 260 0794 & 0113 260 0964

1. How we use your personal information

This notice tells you why Crossgates Chiropractic Clinic collect information about you and/or your child and how this information may be used.

The health care professionals, who provide your care, maintain records about your health and any treatment or care you have received here or previously. These records help provide you with the best possible health care. Our records are electronic and on paper and we use a combination of working practices and technology to ensure your information is kept confidential and secure. Records which this clinic holds about you may include the following information:

• Details about you, such as your address, contact details, previous medical history and previous investigations
• Any contact with the clinic has had with you, such as appointments, clinic visits, advice given over the phone or email, emergency appointments etc.
• Notes about your and/or your child’s health
• Details about your and/or your child’s treatment and care
• Relevant information from other healthcare professionals

Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

How do we maintain the confidentiality of your records

1.1 We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

• General Data Protection Rules 2018
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• General Chiropractic Council Code of Conduct

1.2 Every member of staff who works at Crossgates Chiropractic Clinic and our affiliates (Rothwell, Colton and Wakefield Chiropractic Clinics ) has a legal obligation to keep information about you confidential.

2. Who do we share your information with?

2.1 We only ever pass on information about you to others, if there is a genuine need for it and you have given your consent. This may be your GP, Consultant or other health care professionals, a solicitor or for court proceedings.

2.2 We will not disclose any information about you to any third party without your written permission or in case of a child’s information the parental consent, unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the Caldicott principles.

2.3 Information is shared between our partner clinics, Namely Crossgates, Rothwell, Wakefield and Colton Chiropractic Clinics who are ‘Co-controllers’ of your data under GDPR.

2.4 Relevant information may be shared between the practitioners and therapists within the clinics should there be cross referral from one practitioner to another. The sharing of this information will be related to clinically relevant information. Our practitioners are adhere to our strict confidentiality and privacy policies and will only share / view your clinical information which is relevant to your case, should you be under their care. For example a cross referral is made or you choose to see another practitioner within our clinic/s

2.5 The Clinic use two integrated clinical software programs A) Cliniko – an online practice management program. Please visit www.cliniko.com to view their privacy policy and B) Rehabmypatient – Which provides software for rehabilitation exercise prescription and advice. Please visit www.rehabmypatients.com to view their privacy policy. policy.

We share the clinical software platforms noted above with our partner clinic/s namely Rothwell Chiropractic Clinic and Wakefield Chiropractic Clinic and Colton Chiropractic Clinic (Colton Health hub ltd)

3. Social Media

3.1 The Clinic has a Facebook page which is available for general viewing. Personal information is not collated from social media interactions although third parties may track you. You should refer to the Privacy Policies of the social media channel concerned. If you send us a personal message via social media, the details may be retained by us only as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third party provider (eg. Facebook) may retain your details in accordance with their privacy policy.

4. Email and Text

We retain emails sent to us on our servers in the cloud. We may contact you by email or text for general (non marketing) communications on the basis of a contractual relationship with us or where we have legitimate business interests, i.e. a booking confirmation or appointment reminder

5. Access to your personal information

5.1 You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Crossgates Chiropractic Clinic holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

• Your request must be made in writing to the clinic
• There is no charge for copies of your file
• We are required to respond to you within 40 days
• You will need to give us proof of name (Photo ID) so that your identity can be verified

6. Objections/Complaints

6.1 Should you have any concerns about how your information is managed at the clinic, please do not hesitate to contact any one of our reception team, in the first instance. If you are still unhappy following a review by the Clinic Owner, Derek Mould, you can then complain to the Information Commissioner’s Office via their website (www.ico.gov.uk)

7. Change of details

7.1 It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it.

8. Payment Data

8.1 Electronic payments are taken by our card reader and processed online.
8.2 At our Crosssgates clinic we use Retail Merchant Services. Please visit www.retailmerchantservices.co.uk to view their privacy policy.
8.3 Online payments are taken using Stripe. Their privacy policy can be found at https://stripe.com/gb/privacy

9. Notification & Data Controller

7.1 Derek Mould is registered with the Information Commissioner’s Office as the Data Controller for Crossgates Chiropractic Clinic

Iveridge Hall, Wakefield Road, Oulton, LS26 8EU
Telephone 0113 260 0794 & 0113 260 0964

1. How we use your personal information

This notice tells you why Rothwell Chiropractic Clinic collect information about you and/or your child and how this information may be used.

The health care professionals, who provide your care, maintain records about your health and any treatment or care you have received here or previously. These records help provide you with the best possible health care. Our records are electronic and on paper and we use a combination of working practices and technology to ensure your information is kept confidential and secure. Records which this clinic holds about you may include the following information:

• Details about you, such as your address, contact details, previous medical history and previous investigations
• Any contact with the clinic has had with you, such as appointments, clinic visits, advice given over the phone or email, emergency appointments etc.
• Notes about your and/or your child’s health
• Details about your and/or your child’s treatment and care
• Relevant information from other health care professionals

Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

1.1 We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

• General Data Protection Rules 2018
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• General Chiropractic Council Code of Conduct

1.2 Every member of staff who works at Rothwell Chiropractic Clinic and our affiliates (Rothwell, Colton and Wakefield Chiropractic Clinics ) has a legal obligation to keep information about you confidential.

2. Who do we share your information with?

2.1 We only ever pass on information about you to others, if there is a genuine need for it and you have given your consent. This may be your GP, Consultant or other health care professionals, a solicitor or for court proceedings.

2.2 Reception staff at Iveridge Hall, Crossgates Chiropractic Clinic and Colton Health Hub help to manage the clinics online diary. They are co-controllers of your information.

2.3 We will not disclose any information about you to any third party without your written permission or in case of a child’s information the parental consent, unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the Caldicott principles.

2.4 Information is shared between our partner clinics, Namely Crossgates, Rothwell, Wakefield and Colton Chiropractic Clinics (Colton Health hub ltd) who are ‘Co-controllers’ of your data under GDPR.

2.5 Relevant information may be shared between the practitioners and therapists within the clinics should there be cross referral from one practitioner to another. The sharing of this information will be related to clinically relevant information.

Our practitioners are adhere to our strict confidentiality and privacy policies and will only share / view your clinical information which is relevant to your case, should you be under their care. For example a cross referral is made or you choose to see another practitioner within our clinic/s.

2.6 The Clinic use two integrated clinical software programs A) Cliniko – an online practice management program. Please visit www.cliniko.com to view their privacy policy and B) Rehabmypatient – Which provides software for rehabilitation exercise prescription and advice. Please visit www.rehabmypatients.com to view their privacy policy. policy.

We share the clinical software platforms noted above with our partner clinic/s namely Crossgates Chiropractic Clinic, Wakefield Chiropractic Clinic and Colton Chiropractic Clinic (Colton Health hub ltd).

3. Social Media

3.1 The Clinic has a Facebook page which is available for general viewing. Personal information is not collated from social media interactions although third parties may track you. You should refer to the Privacy Policies of the social media channel concerned. If you send us a personal message via social media, the details may be retained by us only as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third party provider (eg. Facebook) may retain your details in accordance with their privacy policy.

4. Email and Text

4. We retain emails sent to us on our servers in the cloud. We may contact you by email or text for general (non marketing) communications on the basis of a contractual relationship with us or where we have legitimate business interests, i.e. a booking confirmation or appointment reminder

5. Access to your personal information

5.1 You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Rothwell Chiropractic Clinic hold about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

• Your request must be made in writing to the clinic
• There is no charge for copies of your file
• We are required to respond to you within 40 days
• You will need to give us proof of name (Photo ID) so that your identity can be verified

6. Objections/Complaints

6.1 Should you have any concerns about how your information is managed at the clinic, please do not hesitate to contact our reception staff the first instance. If you are still unhappy following a review by the Clinic Owner, Derek Mould, you can then complain to the Information Commissioner’s Office via their website (www.ico.gov.uk)

7. Change of details

7.1 It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it.

8. Payment Data

8.1 At our Rothwell Clinic our electronic payments are processed by Iveridge Hall. Please visit www.iveridge.co.uk to view their privacy policy.

8.2 On occasion our the reception team at Crossgates Chiropractic Clinic may take payment on behalf of Rothwell Chiropractic Clinic. Crossgates Chiropractic clinic uses:

– Electronic payments are taken by our card reader and processed online.

– At our Crosssgates clinic we use Retail Merchant Services. Please visit www.retailmerchantservices.co.uk to view their privacy policy.

8.3 Online payments are taken using Stripe. Their privacy policy can be found at https://stripe.com/gb/privacy

9. Notification & Data Controller

7.1 Derek Mould is registered with the Information Commissioner’s Office as the Data Controller for Rothwell Chiropractic Clinic

Colton Health Hub Limited
579 Selby Road, LS15 8PX.
Telephone 0113 260 0794 & 0113 260 0964

1. How we use your personal information

This notice tells you why Colton Health Hub limited collect information about you and/or your child and how this information may be used.

The health care professionals, who provide your care, maintain records about your health and any treatment or care you have received here or previously. These records help provide you with the best possible health care. Our records are electronic and on paper and we use a combination of working practices and technology to ensure your information is kept confidential and secure. Records which this clinic holds about you may include the following information:

• Details about you, such as your address, contact details, previous medical history and previous investigations
• Any contact with the clinic has had with you, such as appointments, clinic visits, advice given over the phone or email, emergency appointments etc.
• Notes about your and/or your child’s health
• Details about your and/or your child’s treatment and care
• Relevant information from other health care professionals

Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

How do we maintain the confidentiality of your records

1.1 We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
• General Data Protection Rules 2018
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• General Chiropractic Council Code of Conduct

1.2 Every member of staff who works at Colton Health Hub and our affiliates Crossgates Chiropractic Clinic, Rothwell Chiropractic Clinic and Wakefield Chiropractic Clinic ) has a legal obligation to keep information about you confidential

2. Who do we share your information with?

2.1 We only ever pass on information about you to others, if there is a genuine need for it and you have given your consent. This may be your GP, Consultant or other health care professionals, a solicitor or for court proceedings.

2.2 We will not disclose any information about you to any third party without your written permission or in case of a child’s information the parental consent, unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the Caldicott principles.

2.3 Information is shared between our partner clinics, Namely Crossgates, Rothwell, Wakefield Chiropractic Clinics who are ‘Co-controllers’ of your data under GDPR.

2.4 Relevant information may be shared between the practitioners and therapists within the clinics should there be cross referral from one practitioner to another. The sharing of this information will be related to clinically relevant information. Our practitioners are adhere to our strict confidentiality and privacy policies and will only share / view your clinical information which is relevant to your case, should you be under their care. For example a cross referral is made or you choose to see another practitioner within our clinic/s.

2.5 The Clinic use two integrated clinical software programs A) Cliniko – an online practice management program. Please visit www.cliniko.com to view their privacy policy and B) Rehabmypatient – Which provides software for rehabilitation exercise prescription and advice. Please visit www.rehabmypatients.com to view their privacy policy. policy.
We share the clinical software platforms noted above with our partner clinic/s namely Rothwell Chiropractic Clinic and Wakefield Chiropractic Clinic and Crossgates Chiropractic Clinic (Spine for life ltd)

3. Social Media

3.1 The Clinic has a Facebook page which is available for general viewing. Personal information is not collated from social media interactions although third parties may track you. You should refer to the Privacy Policies of the social media channel concerned. If you send us a personal message via social media, the details may be retained by us only as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third party provider (eg. Facebook) may retain your details in accordance with their privacy policy.

4. Email and Text

We retain emails sent to us on our servers in the cloud. We may contact you by email or text for general (non marketing) communications on the basis of a contractual relationship with us or where we have legitimate business interests, i.e. a booking confirmation or appointment reminder payment on behalf of Colton Health Hub Ltd. Crossgates Chiropractic clinic uses:

– Electronic payments are taken by our card reader and processed online.
– At our Crosssgates clinic we use Retail Merchant Services. Please visit www.retailmerchantservices.co.uk to view their privacy policy.

5. Access to your personal information

5.1 You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Colton Health Hub Limited holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

• Your request must be made in writing to the clinic
• There is no charge for copies of your file
• We are required to respond to you within 40 days
• You will need to give us proof of name (Photo ID) so that your identity can be verified

6. Objections/Complaints

6.1 Should you have any concerns about how your information is managed at the clinic, please do not hesitate to contact any one of our reception team, in the first instance. If you are still unhappy following a review by the Clinic Owner, Derek Mould, you can then complain to the Information Commissioner’s Office via their website (www.ico.gov.uk)

7. Change of details

7.1 It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it.

8. Payment Data

8.1 Electronic payments are taken by our card reader and processed online.

8.2 At our Colton Health Hub we use Retail Merchant Services. Please visit www.retailmerchantservices.co.uk to view their privacy policy.

8.3 On occasion our the reception team at Crossgates Chiropractic Clinic may take payment on behalf of Colton Health Hub Ltd. Crossgates Chiropractic clinic uses:

– Electronic payments are taken by our card reader and processed online.
– At our Crosssgates clinic we use Retail Merchant Services. Please visit www.retailmerchantservices.co.uk to view their privacy policy.

8.4
8.5 Online payments are taken using Stripe. Their privacy policy can be found at https://stripe.com/gb/privacy

Last Updated: October 9th, 2024